Terms & Conditions

Welcome to Wayfly Holidays. These Terms & Conditions govern your use of our website, enquiries, bookings, tour packages, transportation arrangements, accommodation arrangements, and other travel-related services.

By using our website or confirming a booking with Wayfly Holidays, you agree to these terms.

1. About Wayfly Holidays

Wayfly Holidays provides travel planning, tourism experiences, tour packages, transportation arrangements, and other travel-related services, subject to availability and the services specifically agreed with each customer.

• Business Name: Wayfly Holidays
• Business Address: [Insert Business Address]
• Email: [Insert Business Email]
• Telephone: [Insert Contact Number]
• Website: [Insert Website URL]

2. Bookings and Reservations

• All bookings are subject to availability and confirmation.
• Customers must provide accurate personal details and travel information.
• A booking is considered confirmed only after Wayfly Holidays confirms it and receives the required payment.
• Customers are responsible for reviewing their itinerary, travel dates, number of travellers, accommodation details, and included services before confirming a booking.
• Special requests are subject to availability and are not guaranteed unless confirmed in writing.

3. Prices and Payments

• All prices will be communicated before a booking is confirmed.
• Prices may vary depending on travel dates, destinations, accommodation, transportation, seasonal demand, and the services requested.
• Customers must pay the agreed amount by the stated deadline.
• Any additional services or changes requested after confirmation may incur additional charges.
• Customers are responsible for applicable bank charges or payment-processing fees when these are disclosed before payment.

4. Tour Packages and Services

The services included in each tour package will be specified in the relevant quotation, itinerary, or booking confirmation.

Unless expressly included, customers should not assume that international flights, visas, travel insurance, personal expenses, meals, entrance fees, or optional activities are included in the package price.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Carrying valid passports, visas, permits, and other required travel documents.
• Following local laws, safety instructions, and reasonable guidance from tour operators.
• Arriving at agreed meeting points on time.
• Informing Wayfly Holidays about relevant accessibility requirements or special requests before booking.
• Respecting accommodation providers, transport operators, guides, other travellers, and local communities.

Wayfly Holidays is not responsible for problems caused by inaccurate information or a customer's failure to meet travel-document requirements.

6. Changes to Bookings

Requests to change travel dates, destinations, accommodation, transportation, or other confirmed services must be submitted as early as possible.

All changes are subject to availability and approval. Additional costs may apply, including charges imposed by third-party suppliers.

Wayfly Holidays cannot guarantee that a requested change will be possible.

7. Cancellation and Refunds

Wayfly Holidays operates a no-refund policy for customer cancellations, except where a refund or other remedy is required by applicable law or expressly agreed in writing.

Customers should carefully review the Cancellation & Refund Policy before making a payment.

Third-party providers, including hotels, transport operators, and activity providers, may have their own cancellation conditions.

8. Weather and Unforeseen Circumstances

Travel arrangements may be affected by severe weather, natural disasters, road closures, government restrictions, public emergencies, transportation disruptions, or other circumstances beyond our reasonable control.

Where possible, Wayfly Holidays will communicate significant changes and attempt to arrange reasonable alternatives.

The availability of alternatives and any applicable financial remedy will depend on the circumstances, supplier conditions, and applicable law.

9. Third-Party Service Providers

Some travel services may be provided by independent hotels, drivers, transport operators, guides, restaurants, and activity providers.

Their services may be subject to separate terms and operating conditions. We will communicate relevant conditions where applicable.

Nothing in these terms excludes responsibility that cannot legally be excluded.

10. Health and Safety

Customers participate in travel activities at their own responsibility and must follow reasonable safety instructions.

Customers should disclose relevant medical, mobility, or accessibility requirements before confirming arrangements.

Certain activities may involve inherent risks. Customers should assess their suitability and obtain appropriate travel insurance.

11. Website Content

We make reasonable efforts to keep our website information accurate and current. However, photographs, descriptions, itineraries, prices, and availability may change.

Website content is provided for general information and does not guarantee that every displayed service will be available on every travel date.

12. Privacy

Personal information collected through enquiries and bookings will be handled in accordance with our Privacy Policy.

13. Complaints

Customers should contact Wayfly Holidays as soon as possible if a problem occurs during a booking or trip.

We will review complaints in good faith and attempt to resolve them fairly.

14. Governing Law

These terms are governed by the applicable laws of Sri Lanka.

Any dispute will be handled through the appropriate legal procedures and competent courts, subject to applicable law.

15. Changes to These Terms

Wayfly Holidays may update these terms when necessary. Updated terms will be published on our website with a revised date.

For questions about these terms, please contact us using the contact details provided above.