Cancellation & Refund Policy

At Wayfly Holidays, we make travel arrangements in advance and may commit funds to accommodation providers, transportation operators, tour guides, and other service providers.

Please read this policy carefully before confirming a booking or making a payment.

1. No-Refund Policy

All customer payments are non-refundable for customer-initiated cancellations, except where a refund or other remedy is required by applicable law or expressly agreed in writing by Wayfly Holidays.

This policy applies to payments for tour packages, reservations, transportation arrangements, accommodation bookings, activities, deposits, and other travel-related services sold by Wayfly Holidays.

By confirming a booking, customers acknowledge that they have read this policy.

2. Customer-Initiated Cancellations

If you decide not to travel after confirming a booking, you must notify Wayfly Holidays in writing.

Customer cancellations may include:

• A change of travel plans.
• Inability to attend a scheduled tour.
• Failure to obtain a passport, visa, or other required travel document.
• Personal or family circumstances.
• Late arrival or failure to attend a scheduled departure.

Payments will not ordinarily be refunded for these cancellations, subject to applicable law and any written agreement that applies to the booking.

3. Deposits and Advance Payments

Deposits and advance payments are used to secure travel arrangements and may be committed to third-party suppliers.

Deposits and advance payments are non-refundable for customer-initiated cancellations, except where a refund or other remedy is legally required or expressly agreed in writing.

Customers should confirm their travel dates and requirements before paying.

4. Changes to Confirmed Bookings

Customers may request changes to confirmed bookings by contacting Wayfly Holidays.

All changes depend on availability and supplier approval.

Additional charges may apply for:

• Changing travel dates.
• Changing destinations or itineraries.
• Changing the number of travellers.
• Upgrading accommodation.
• Requesting additional services.

A change request does not guarantee that the original booking can be modified. Where a requested change cannot be accommodated, the original booking remains subject to its applicable cancellation terms.

5. Cancellation by Wayfly Holidays

If Wayfly Holidays cancels a confirmed service, we will notify the affected customer and explain the available options.

Depending on the circumstances, these may include an alternative service, rescheduling, or a refund for a service that cannot be provided.

Any refund or other remedy will be handled in accordance with applicable law and the terms agreed for the booking.

6. Supplier Cancellations

Some services are provided by independent hotels, transportation operators, tour guides, airlines, or activity providers.

Their cancellation conditions may differ from ours. Any applicable supplier conditions will be communicated where relevant.

Where a supplier cancels a service, Wayfly Holidays will review the situation and communicate available alternatives or remedies, subject to applicable law and the relevant booking arrangements.

7. Weather and Unforeseen Events

Travel may be affected by severe weather, natural disasters, government restrictions, public emergencies, road closures, or other unexpected events.

Wayfly Holidays will make reasonable efforts to communicate disruptions and explore alternative arrangements where possible.

The financial consequences of such events depend on the circumstances, supplier terms, and applicable law. This policy does not exclude any refund or other remedy that must legally be provided.

8. No-Shows and Early Departures

If a customer fails to attend a confirmed tour or scheduled service without prior agreement, the booking may be treated as a customer-initiated cancellation.

Leaving a tour early or choosing not to use a confirmed service does not ordinarily entitle the customer to a refund, subject to applicable law.

9. Refunds Required by Law

Nothing in this policy is intended to remove rights or remedies that customers are entitled to under applicable law.

Where a refund is legally required, Wayfly Holidays will explain the applicable process and arrange the refund in accordance with the relevant requirements.

10. Contact Us

To request a booking change, notify us of a cancellation, or ask a question about this policy, contact:

Wayfly Holidays
Email: Hello@wayflyholidays.com
Telephone: +94 70 536 6659
Address: No. 10/2, Sithunamaluwa, Tangalle, Sri Lanka

Please include your booking reference, travel dates, and the name used for the reservation when contacting us.