Privacy Policy

Wayfly Holidays respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and how you can contact us about your information.

1. Information We Collect

Depending on how you use our website and services, we may collect:

Personal Information

• Full name
• Email address
• Telephone number
• Country of residence

Travel Information

• Travel dates and destinations
• Number of travellers
• Accommodation and transportation preferences
• Special requests relevant to your booking

Booking and Payment Information

• Booking references
• Selected tour packages
• Payment status and transaction references
• Billing information where required

Payments may be processed through third-party payment providers. We do not intend to collect or store complete payment-card details on our own systems unless explicitly stated.

Technical Information

When you use our website, we may collect technical information such as your IP address, browser type, device information, and website usage data where necessary and permitted.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries.
• Prepare quotations and itineraries.
• Process and manage bookings.
• Coordinate accommodation, transportation, tours, and other requested services.
• Communicate booking confirmations and important travel updates.
• Process payments and maintain business records.
• Respond to customer complaints.
• Protect our website against fraud, misuse, and unauthorised access.
• Meet applicable legal and regulatory obligations.

We will not use your information for unrelated purposes in a manner inconsistent with this policy.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to provide your requested services. These may include:

• Hotels and accommodation providers.
• Drivers and transportation operators.
• Tour guides and activity providers.
• Payment processors and financial institutions.
• Website hosting and technical service providers.
• Government authorities or other parties when legally required.

We aim to share only the information reasonably necessary for the relevant purpose.

4. Payments

Online payments may be processed by authorised third-party payment providers.

Your payment may be subject to the provider's own privacy policy and security procedures. Please review the provider's terms before completing a transaction.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, and misuse.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage bookings, maintain records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, improve performance, and understand website usage.

Where required, we will seek consent before using non-essential cookies or tracking technologies.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Subject to applicable law, you may be entitled to request access to your personal information, correction of inaccurate information, deletion of information where appropriate, or information about how your data is used.

You may also object to certain processing activities or withdraw consent where processing is based on consent.

To make a privacy-related request, contact us using the details below.

9. Third-Party Websites

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices of websites we do not operate. Please review their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website and booking services are not intentionally designed to collect personal information directly from children without appropriate authorisation where required.

A parent or legal guardian should contact us if they believe a child's information has been submitted inappropriately.

11. International Data Transfers

Where necessary to arrange international travel or operate our website, information may be shared with service providers located outside Sri Lanka.

We will take reasonable steps to handle such information in accordance with applicable data-protection requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website, or legal obligations.

The latest version will be published on this page with its updated date.

13. Contact Us

For privacy-related questions or requests, contact:

Wayfly Holidays
Email: Hello@wayflyholidays.com
Telephone: +94 70 536 6659
Address: No. 10/2, Sithunamaluwa, Tangalle, Sri Lanka